Refund policy

30-day returns

If something isn't right, you have 30 days from delivery to return it for a full refund or exchange. The item needs to be unused and in its original packaging.

Defective or wrong item

If it arrives damaged, doesn't work, or isn't what you ordered, email us with a photo within 7 days and we'll send a replacement or refund at no cost to you. You won't need to ship the broken one back.

How to start a return

Email jewing@voltekpower.us with your order number and the reason. We'll reply within one business day with the return address and instructions. Items sent back without first requesting a return can't be accepted.

Refund timing

Refunds go back to your original payment method within 5-10 business days of us receiving the item. If more than 15 business days have passed since we approved your return and you still don't see it, contact us at jewing@voltekpower.us.